Privacy Policy

4S Group Pty Ltd (4S Group, we, us) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and what we do with it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

We keep collection to a minimum. Through this site we may collect:

• Information you give us. Your name, email address, the company you are asking about and the content of your message when you use the contact form or email us.
• Technical information. Standard server and network information such as your IP address, browser type, device type, the pages you visit and the date and time of your visit.

We do not collect sensitive information through this site, and we ask that you do not send it to us.

2. Why we collect it

We use personal information to:

• respond to your enquiry and follow up on it;
• direct your enquiry to the right company within the group, where that is what you have asked for;
• operate, secure and improve the site and understand how it is used; and
• meet our legal and record-keeping obligations.

We do not sell personal information, and we do not use it to send marketing you have not asked for.

3. Cookies and analytics

This site uses Google Analytics, which sets cookies to help us understand how the site is used, such as which pages are visited and how visitors found them. Google collects this information, including your IP address, and may store it on servers outside Australia.

Your browser can be set to refuse cookies, and Google offers an opt-out add-on. The site will continue to work if you use either.

4. Who we share it with

We may disclose personal information to:

• Companies within the group, where your enquiry relates to one of them and passing it on is how we help you;
• Service providers who host this site, deliver our email, provide analytics or provide IT support, and who are bound to protect the information; and
• Others where the law requires it, or where you have consented.

Some of our service providers may store data on servers outside Australia. Where that happens we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

5. Other websites

This site links to the websites of companies in the group and to other third-party sites. Those sites have their own privacy policies and this policy does not apply to them. Once you follow a link, the operator of that site is responsible for how it handles your information.

6. Storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure, including access controls and secure transmission. No system is perfectly secure, and we cannot guarantee the security of information sent to us over the internet.

We keep enquiry records only for as long as we need them for the purpose they were collected or as the law requires, then destroy or de-identify them.

7. Access, correction and complaints

You can ask us for access to the personal information we hold about you, or ask us to correct it if it is wrong, by writing to hello@4sgroup.com.au. We will respond within a reasonable period. In limited circumstances we may refuse access, in which case we will explain why.

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, with the date it was last updated shown at the top.

9. Contact

Privacy questions can be sent to hello@4sgroup.com.au, or by post to 4S Group Pty Ltd, Melbourne, Victoria, Australia. Our Terms & Conditions also apply to your use of this site.